We provide a structured process for customers to raise concerns, seek assistance and escalate unresolved matters through the applicable grievance channels.
If you have a question, concern or complaint regarding an enquiry, application, service or applicable loan process, you can first contact customer support. If the matter remains unresolved, it may be escalated through the applicable grievance redressal levels described below.
Please follow the applicable levels in sequence so that your concern can be reviewed through the appropriate channel.
For general queries, application-related assistance, service concerns or other customer support requirements, please contact the designated customer support channel.
If your concern is not resolved through customer support, you may escalate the matter to the designated Grievance Redressal Officer through the applicable contact details.
Where applicable, customers may use the relevant regulatory or external escalation mechanism after following the prescribed internal grievance process.
XXXXX — The applicable escalation mechanism, eligibility, process and official contact details should be published only after verification against the relevant regulatory requirements.
To help the concerned team review your matter efficiently, please provide accurate and relevant information with your grievance.
Your full name and registered contact details
Application, customer or loan reference number, where applicable
A clear description of your concern or complaint
Relevant dates, communications or supporting information, where applicable
If you have already contacted customer support, keep your complaint or service reference number available when escalating the matter.
Clear information helps the applicable team review the concern more effectively.The grievance redressal process, contact details, escalation levels, response timelines and applicable regulatory mechanisms are subject to the legal entity, applicable policies, agreements and regulatory requirements governing the relevant service or lending arrangement.
Only verified and currently applicable regulatory, corporate and officer information should be relied upon. Customers should use the official contact details and channels published by the relevant entity.
This grievance page does not promise a particular resolution, compensation, approval, refund, timeline or outcome. Each concern is reviewed according to the applicable facts, policies, agreements and regulatory requirements.
Transparent loan information, responsible assessment and clear terms to help you make informed financial decisions.
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